How We Rate Casinos

At Positive ID, we've developed a comprehensive methodology to evaluate online casinos fairly and transparently. Our ratings help New Zealand players identify safe, legitimate, and player-friendly gaming platforms. Below is our detailed approach to assessing casino operators like Roobet.

1. Licensing & Regulation

We prioritise casinos that hold valid licenses from recognised gaming authorities. This is the most critical factor in our assessment, as proper licensing ensures player protection, fair gaming, and dispute resolution.

We evaluate licenses from:

• Malta Gaming Authority (MGA) – EU-regulated, highly respected
• UK Gambling Commission (UKGC) – Stringent player protections
• Curaçao eGaming Licence – Caribbean jurisdiction, commonly used
• New Zealand Department of Internal Affairs – Local NZ gaming licenses where applicable

We verify current license status, check for regulatory complaints, and assess any enforcement actions against the operator.

2. Game Selection & Software Providers

A quality casino offers diverse gaming options from reputable software developers. We assess:

• Slot Games – Variety, themes, RTP (Return to Player) percentages
• Live Casino Games – Live dealers, streaming quality, game range (blackjack, roulette, baccarat)
• Table Games – Classic games like poker, craps, and variations
• Software Providers – Partnerships with established developers (Pragmatic Play, NetEnt, Evolution Gaming, etc.)

We also check for licensed content, certified RNG (Random Number Generation), and game fairness certifications.

3. Bonus Terms & Wagering Requirements

Welcome bonuses and promotions are only valuable if terms are fair and achievable. We scrutinise:

• Bonus Terms & Conditions – Transparency and fairness of offer details
• Wagering/Rollover Requirements – Reasonable multipliers (we favour 25x-40x over higher)
• Maximum Cashout Limits – Whether winnings are realistically withdrawable
• Eligible Games – Which games count toward wagering requirements
• Expiry Dates – Fair timeframes to complete requirements

We rate casinos that clearly communicate terms and avoid predatory bonus structures.

4. Payment Methods & Withdrawal Speed

Reliable banking is essential for player confidence. We evaluate:

• Cryptocurrency Options – Bitcoin, Ethereum, and other digital assets (particularly relevant for Roobet)
• E-Wallets – Skrill, Neteller, PayPal compatibility
• Bank Transfers – Direct deposits and withdrawals
• Withdrawal Speed – Processing times (we favour instant to 24-hour processing)
• Deposit Limits – Minimum and maximum thresholds
• Fees – Transparency regarding transaction charges

We also verify that deposit and withdrawal methods are accessible to New Zealand players.

5. Customer Support

Responsive, knowledgeable support is vital for resolving player issues. We assess:

• 24/7 Live Chat – Availability and responsiveness
• Email Support – Response times and quality of answers
• Phone Support – Where available
• Help Centre – Comprehensive FAQs and resources
• Resolution Time – How quickly issues are addressed
• Staff Knowledge – Competence in addressing player concerns

We test support channels personally and review player feedback on responsiveness.

6. Mobile Experience

Most players now access casinos via mobile devices. We evaluate:

• Responsive Design – Seamless functionality on smartphones and tablets
• Dedicated Apps – iOS and/or Android availability and performance
• Game Performance – Loading times and stability
• Navigation – Intuitive menu structure on smaller screens
• Feature Parity – Mobile access to all desktop features

We test mobile platforms across multiple devices and screen sizes.

7. Responsible Gaming Tools

Player safety is paramount. We assess the availability and ease of use of responsible gaming features:

• Deposit Limits – Daily, weekly, and monthly spending caps
• Loss Limits – Maximum loss thresholds
• Self-Exclusion – Options to block account access temporarily or permanently
• Cooling-Off Periods – Time-out features (24 hours to 6 weeks)
• Gambling Problem Resources – Links to support organisations and counselling services
• Age Verification – Robust checks to prevent underage access
• Transparency on Odds – Clear communication of RTP and house edge

We favour casinos that make these tools prominently available and easy to activate without friction.

8. Our Rating Scale

We rate casinos on a scale of 1 to 10, where:

• 9-10 (Excellent) – Industry-leading operator with superior licensing, game selection, support, and player protections. Highly recommended.
• 7-8 (Very Good) – Reputable casino with solid credentials, good selection, and reliable service. Recommended for most players.
• 5-6 (Average) – Acceptable casino meeting basic standards but with some limitations in features, support, or terms. Proceed with caution.
• 3-4 (Poor) – Substandard operator with regulatory concerns, weak support, or unfair terms. Not recommended.
• 1-2 (Unacceptable) – Unlicensed, unregulated, or predatory operator. We strongly advise avoiding.

Our ratings are based on: Weighted analysis of the criteria above, with Licensing & Regulation carrying the most significance, followed by Game Selection, Bonus Terms, and Payment Methods. Player feedback and independent reviews also inform our assessments.

All reviews are updated regularly to reflect changes in casino operations, licensing status, and player experiences. Our goal is to provide New Zealand players with clear, actionable information to make informed casino choices.